Hi Jo, ok understood. Well that is a shame for sure, especially as you say you have not used it much. People do tend to confuse the Textreme somewhat with weight vs strength, in that we actually reccomend anyone doing more jumps to go for the TE model, as it has a more robust, yet heavier construction. But as per your comments, you have not jumped it much. We get the occasional breakage yes, as we do with all models, these are composite products, a small % have dry spots or other issues which allows us to process a successful claim. Our team riders are able to break pretty much anything and every cpl of years at our photoshoot they break a few boards, it´s part of the game on a higher level of course.
Perhaps the Dealer can offer you a good deal on a new board instead, or you can repair the Textreme - is it in 2 pieces? or just a rail crack? We usually try to support customers via our dealers if the warranty is not 100% clear, via our Importers/Agents? would you be interested in something like that, I can put you in touch with the Agent with a PM?